Office Manager // Pointy

Office Manager

Company & Role

Pointy is a Dublin-based tech start-up with nearly 9000 customers in 5 international markets. We are looking for our first office manager (aka “office guru” or “corporate wellness officer”) to help support and improve our growing team. We need a special person to create a fun and welcoming place to work and to help Pointy prepare for the next phase of its development through an exciting mix of operations, administration and special projects.

The successful candidate will join a dynamic company in a period of rapid growth. Pointy has raised over $18m of investment from top-tier international investors and has a founding team with a previous exit to Google. You should be ready for a high level of commitment in a fast-moving startup environment.

Qualities

  • Excellent organisational and planning skills.
  • Excellent communication skills in person, writing and over the phone.
  • Self starter that enjoys working on their own initiative and is good at problem solving.
  • Demonstrated admin experience supporting a team in a fast-paced environment.
  • Extremely reliable with impeccable attention to detail.
  • Thrives in an environment with multiple different projects, prioritizing appropriately.

Responsibilities

  • Run day-to-day office operations.
    Partner with cross-functional teams to ensure the office is running smoothly and
    efficiently.
  • Ensure that employee, candidate, and guest experience a welcoming and friendly office.
  • Responsible for managing the office budget and reconciling it monthly.
  • Coordinate and manage vendors on site (cleaning, trades, furniture).
  • Organise team offsites and in house team events.
  • Ensure stationary, beverages, kitchen supplies and misc. office supplies are kept in
    adequate supply.
  • Responsible for scheduling, travel & expenses, meeting administration and document
    administration for site lead.

Bonus Requirements

  • Previous experience working for a small company or part of small team.
  • Previous entrepreneurial experience or time spent in early stage start-ups.
  • Aptitude, ability and inclination to apply yourself to any project.

Apply Now

Interested candidates should send a cover letter and CV to jobs@pointy.com

Customer Support // Pointy

Customer Support

Role

We are currently looking to expand our growing Customer Support team at Pointy. The successful candidates will join a dynamic team that provide essential support to our customers and our broader retail ecosystem.

Function

The Customer Support team at Pointy carry out a myriad of functions. Daily tasks include managing in-bound prospective customer queries and successfully on-boarding new customers while also managing the shipping of our hardware and ensuring stock control is adequately maintained. The Customer Support team also initiate lots of projects to improve customer experience and ensure customer success in their journey on Pointy.

Qualities

Primary qualities will be excellent organisational and planning skills, working on your own initiative, and good at problem solving.You should be ready for a high level of commitment to an intense and challenging company in a fast-moving startup environment.

Company

Pointy is a Dublin-based start-up with substantial backing from top-tier international investors. Our founding team is ex-Google, ex-Oxford, and previously sold a startup to Google. You’ll be joining a stellar team at an early stage. We’re going to have a lot of fun, and we want you to join us.

Essential Requirements:

●             Excellent written and verbal communication is a must.

●             Basic understanding of MS Office

●             Comfortable with working as part of a team as well as on one’s own initiative.

●             Determination, grit and a hard-working, positive attitude.

●             Organisation, attention to detail and an ability to strictly adhere to processes.

●             An aptitude for creative problem-solving.

Bonus Requirements:

●             Previous customer support experience and working with CRM platforms.

●             Previous experience in a small retail or family business.

●             Previous entrepreneurial experience or time spent in early stage start-ups.

●             Leadership and team management potential.

●             Some office experience and/or 3rd level qualification.

Apply:

Interested candidates should send a cover letter and CV to jobs@pointy.com