Customer Success Consultant // Streamtime

Streamtime Logo

Industry: SaaS, Project Management, Creative Industry
Full time: 40 hours per week
Salary: Competitive based on experience
Job Types: Full-time, Permanent

Job Summary

Background

Streamtime is project management software for creative businesses. We’re determined to do everything we can to defend the creativity of our customers from the day to day mundane.

Subscribers to Streamtime are on the up and up since launching a brand new product 2 years ago. You can find out all about how that went here: At least, you probably will if you want to ace the interview, right? We’ve won awards from across the globe for our design and usability and we got very close to a Webby! (Damn Squarespace).

With roughly half our revenue coming from the northern hemisphere we’re strengthening our customer success team in Ireland. You’ll help to work with our existing Customer Success Lead to establish a new office and new culture in Dublin, while working very closely with the rest of the Streamtime team in Australia and New Zealand. This is a great opportunity to get in with a stable and successful company that pulses creativity while feeling like a startup.

The role

The Customer Success Consultant will partner with customers to ensure they’re getting the most out of Streamtime and that their businesses and teams are going from strength to strength. This includes in the initial onboarding phase as well as health checks in the longer term.

You’ll have frequent interaction with customers. These will range from business owners, to project managers, architects to ad agencies.. Obviously it will help if you’ve had exposure to businesses like these in the past – and that you have a passion for creativity.

You’ll be digital and tech savvy and you’ll be great at understanding customers problems and what they’re trying to achieve in their business. You’ll be able to adapt your approach to different situations and advise customers on their business and workflows when it comes to managing jobs and projects.

You’ll be able to hit the ground running when it comes to picking up a lead, researching, engaging and converting to a paid subscriber.

You won’t be camera shy, helping to lead our webinar strategy and forging close relationships at scale through webinar Q&As, demonstrations and product updates.

You’ll contribute to the updating and creation of new articles for the knowledge base based on your identification of trends in customer questions.

You’ll know exactly how that spinal flutter feeling feels when you get a notification on Slack that one of your customers just upgraded from free to premium or that more of their team just completed onboarding, or completed their tasks for the week.

You’ll have a keen focus on customer retention and churn, working with the rest of the team and our product / dev specialists to identify the levers we can pull to improve key business metrics.

Ideally, you’ll also know your way around Intercom, including how to segment, filter, snooze, close and get those vital qualifications filled out.

You’ll have complete understanding of the words “ownership” and “accountability” as you track the performance of yourself and the team to hit targets, improve performance and introduce us to a few things that we don’t know – that have got you results in the past.

You’ll also be up for helping out with simple technical tasks relating to maintenance of our ‘Classic’ product.

Required Experience, Skills and Qualifications

What you need to succeed

  • Passion for the creative industry and client success
  • Demonstrated exceptional customer skills from previous employment
  • Strong and proven track record of successfully managing client relationships and technical projects
  • Excellent work ethic and leadership skills
  • Self-motivated, team-oriented, very responsible and focused on exceeding client expectations
  • Understanding of project management software, terminology, concepts and strategies
  • Exceptional organizational, presentation and communication skills, both verbal and written
  • Self-managed, responsive and dedicated to client success
  • 2+ years in a sales / account / customer success role in a similar SaaS company
  • Very comfortable with technology and a willingness to learn new tools and processes. We’re regular users of Slack, Zoom, Intercom, TeamViewer among others.

APPLY HERE

Sales Associate // Pointy

We are currently hiring for the position of Sales Associate​.

Pointy is a Dublin-based start-up with substantial backing from top-tier international investors. Our founding team is ex-Google, ex-Oxford, and previously sold a startup to Google.

The candidate will be helping to drive sales of our innovative solution to retailers in the US and UK markets.

The candidate should be energetic and personable, but prior sales experience is not essential.

Your primary qualities will be excellent communication, a determination to succeed alongside a hard-working, positive attitude.

You should be ready for a high level of commitment to an intense and challenging project in a fast-moving startup environment.

You’ll be joining a stellar team at an early stage. We’re going to have a lot of fun, and we want you to join us.

Our offices are located at NCI Business Center, Mayor Square in the IFSC.

Essential Requirements:

  • Great in-person, phone and written communication skills.
  • Determination, grit and a hard-working, positive attitude.
  • Organisation, attention to detail and an ability to strictly adhere to processes when
    necessary.
  • A willingness to experiment and try new things and to optimise activities to perfection.
  • An aptitude for creative problem-solving, trying new angles and inventing processes as
    required to meet a goal.
  • The ability to listen to customers, identify their needs and clearly communicate issues to
    the broader team to help us perfect our service offering.
  • Comfortable taking on lots of responsibility and being held accountable for meeting
    aggressive, ambitious targets.

Bonus Requirements:

  • Previous sales experience.
  • Previous experience in a small retail or family business.
  • An ability to connect with small retailers and understand their day-to-day issues.
  • Previous entrepreneurial experience or time spent in early stage start-ups.
  • Leadership and team management potential.

APPLY:

Please email jobs@pointy.com with a single paragraph explaining why you’re suitable alongside your CV or LinkedIn and any additional supporting materials.

Business Development Manager // BorrowFox

The Business Development Manager’s role is to win new business. This involves both in-person and over-the-phone sales. Being the face of BorrowFox, the Business Development Manager will provide an excellent experience to every customer. You will work closely with the founders to deliver a tailored solution to acquire new revenue streams for BorrowFox.

Who we are

We’re an ambitious start-up with big plans. Our goal is to be one of the defining tech companies of our generation by facilitating the creative sharing economy not just in the UK and Ireland but worldwide.

To us it seems crazy that filmmakers and creatives most expensive assets such as cameras are rarely used. Our platform facilitates the creative community to safely rent out and monetize their idle assets and we have dozens of users making thousands each month from renting out their equipment through BorrowFox.

This role is varied, on a day-to-day basis you will:

  • Provide a WOW experience – offering impartial advice, handling customer expectations, discussing customer queries, overcoming objections, and ultimately closing new business
  • Establish a deep understanding of each customer’s requirements and act as a trusted advisor to match the appropriate features of the BorrowFox model to meet those needs
  • Develop both supply and demand sides of the platform
  • Be stationed at our Dublin HQ, but regularly heading out of the office to meet with new prospects across the UK
  • Efficiently deliver new business and negotiate bespoke requirements for clients when required

Requirements:

To be successful in this role, you should have previous experience developing leads from marketing campaigns and meeting sales quotas. You will use your communication skills to cultivate strong relationships with customers, from first contact until you close the deal. You will also ensure proper after-sales service. If you are motivated and results-driven, and enjoy working in a team environment, we’d like to meet you. Ultimately, you will boost sales and contribute to our long-term business growth.

  • Proven work experience as a Business Development Executive, Sales Account Executive or similar role
  • Hands-on experience with multiple sales techniques (including cold calls)
  • Track record of achieving sales quotas
  • Familiarity with MS Excel (analysing spreadsheets and charts)
  • Understanding of sales performance metrics
  • Ability to deliver engaging presentations
  • BSc degree in Marketing, Business Administration or relevant field
  • Strong negotiation skills with a problem-solving attitude
  • Availability to travel as needed

Skills

  • Relationship Management
  • Business Growth
  • Business Development Executive

Apply To:

arthur.pierse@borrowfox.com

Outbound Sales Executive // FinTech Jobs

Job Title: Outbound Sales Executive

The company is a newly formed specialist jobs board with ambition to control a rapidly expanding niche online job advertising market.

The job roles are self-loaded by the participating customers and therefore should not require your input post-sale other than account management and repeat sale generation.

The customer base comprises mainly all-recruitment companies and industry-specific companies/firms.

Duties:

  • Carry out research to identify potential customers. (companies open to advertising their active or future finTech or finTech related job vacancies on our site).
  • Follow specific sales process to develop customers from first contact through to sale and repeat sale.
  • Perform outbound calls and generate online contacts to new and existing customers.
  • Promoting company services and offerings and identifying alternate revenue streams through the provision of additional added value services on the site.
  • When necessary take and make appointments with prospective clients.
  • Organising customer meetings with managers.
  • Update customer and prospect database using Hubspot to ensure accuracy of contact information.
  • Meeting daily call activity and weekly sales targets.
  • Long-term goals will include the identification of regional trends and up and coming market developments to allow for the development of a structured and sustainable sales expansion plan including the development of a sales team in line with forecasted increase in sales activity.

Experience:

Whilst telesales experience is not essential, it would be an advantage if the individual had previously worked in a high volume B2B outbound call environment.

The selected individual will be someone who is of sharp mind, driven, excellent interpersonal skills and a natural affinity to customer service. They must be resourceful and show a hunger for success. The chosen individual will show a capacity to work independently and must be self-motivated.

Skills Required: 

  • Preference given to individual with remote working capability.
  • B2B Sales experience/acumen
  • Account management and repeat sales generation
  • Upselling/Cross selling
  • Professional telephone manner.
  • Excellent verbal and written communication skills.
  • Strong negotiating and closing skills.
  • Proven ability to work to targets.
  • Good computer skills
  • Any experience using CRM specifically HubSpot would be advantageous.
  • Ability to work remotely under little guidance but contribute to team effort.
  • Autonomous and quick learner.

Personal profile

A certain type of individual will excel in this role and will require the following core characteristics and skills.

  • Self-motivated
  • Driven to success and beyond through over achievement
  • Tons of self-belief and faith in what they are selling
  • Proven experience reaching reward by following process driven goals
  • Excellent communication skills
  • Subtle negotiation and closing skills.
  • Empathy
  • Relationship building skills.
  • Wanting to go above and beyond for the customer.
  • Innovative thinker
  • Ability to clearly judge revenue generating and non-revenue generating activities and getting the balance right.
  • Genuine affinity with all types and levels of people with a natural ability to adjust when needed whilst preserving core goal of sales.
  • Strong sense of humour.

Salary: attractive commission-based package with annual OTE of EU 70/80k ++

Apply:

Reply with CV to: info@fintechjobs.ie

Telesales Executive // Komeer

Telesales Executive

Description:

Komeer is a Dublin based technology startup embarking on an exciting journey to bring our innovative messaging service to Schools and Enterprises globally.

To make this happen we require a highly talented Telesales Executive based at our Clonshaugh office in North Dublin.

You will need to have excellent interpersonal, communication and relationship development skills. This is a very interactive and diverse role and will suit a highly motivated individual with strong drive and ambition.

Key requirements are:

  • Phoning Schools, Creches, Clubs and Organisations to promote and sell our Komeer Messaging Services
  • Outbound and Inbound Telemarketing activities initially for Ireland and later to selected global markets
  • Providing online demonstrations to prospective customers
  • On-boarding new customers from sign-up to using our Komeer services
  • Prospecting new customers
  • Introduce promotions and new products to existing customers
  • Actively working with our Marketing, Web and Development team members as part of the Komeer team
  • Provide a top class customer service experience to customers at all times
  • Use of CRM system for process flow and reporting
  • Responsibility for promoting and maintaining our brand’s consistency and reputation
  • Reporting – communicating on weekly / monthly basis on work completed and results obtained
  • Identifying opportunities for growth hacking and development of digital strategies
  • Assist in the preparation of exhibitions and marketing events

Requirements

Desirable skills and requirements:

  • Flair, ambition, enthusiasm and passion!
  • Excellent Telephone Manner
  • Appropriate qualifications
  • Outbound and Inbound Telephone Sales Experience
  • Experience of selling to schools an advantage
  • Proven track record of results
  • Be a confident self-starter with the ability to work on your own initiative
  • Very high level of communication including written, oral and presentation skills
  • Fluent English
  • Desire and flexibility to work in a small team

Benefits:

  • Competitive Salary based on your capabilities
  • Performance Bonus Incentive Scheme
  • Be part of a new global start-up and a great team

Apply to:

pat@komeer.com

Outbound Sales Executive // Jumping Clay

Job Title: Outbound Sales Executive

Position type: Full-time/Part-time; remote working preferable

Target market: Dublin, Ireland

The company is a recently established franchise in the children’s sector with ambition to control a rapidly upcoming children’s party/play group market. We require a person who can drive an ambitious growth strategy in establishing customers / revenue.
This role should not require your input post-sale.

The customer base comprises mainly of:

  • Schools
  • Private Summer Camps/Summer Projects/Community Groups/Sport Camps
  • New Venues for Workshops
  • Indoor Children’s Play Area’s/ Party Venues

Duties:

  • Carry out research to identify potential customers
  • Follow specific sales process to develop customers from the first contact through to sale
Perform outbound calls and generate online contacts to new and existing customers
  • Promoting company services and offerings
When necessary make appointments with prospective clients
  • Organizing customer meetings with managers
Update customer and prospect database to ensure accuracy of contact information
  • Meeting daily call activity and weekly sales targets

Experience:

  • Whilst telesales experience is not essential, it would be an advantage if the individual had previously worked in a high volume outbound call environment
  • The right individual profile is someone who is of sharp mind, driven, excellent interpersonal skills and a natural affinity for customer service.
  • They must be resourceful and show a hunger for success.
  • The chosen individual will show a capacity to work independently and must be self-motivated

Skills Required:

  • Preference is given to individual with remote working capability
  • Sales experience/acumen
  • Professional telephone manner
  • Excellent verbal and written communication skills
  • Strong negotiating and closing skills
Proven ability to work to targets
  • Good computer skills
  • Any experience using CRM specifically HubSpot would be advantageous
  • Ability to work remotely under little guidance but contribute to team effort
  • Autonomous and quick learner

Salary:

Attractive commission-based package derived from achievement is on offer

Contact:

a.brennan@jumpingclay.ie

Demand Generation Specialist // Artomatix

Demand Generation Specialist position @Artomatix:

Company:

At Artomatix, we believe that creating fascinating, immersive 3D worlds is a form of art that should be made available to everyone easily. To reach this goal, we constantly look for ways to leverage Machine Learning and Neural Networks, to aid humans in bridging the gap between their lack of time, or skill, and their sophisticated desires.

Artomatix solves the problem that creating 3D content costs too much, and takes too long. It addresses all 3D-related markets: Videogames, Animation, Special effects, VR, AR, Industrial design, etc. It launched its first product focused on texturing at the Game Developers Conference (San Francisco) in March 2016.

Artomatix was recently hosted by NVIDIA on its booth at SIGGRAPH 2017 and leads commercial discussions with many of the top video games studios, game engine companies and 3D software providers, all showing great interest for Artomatix’s groundbreaking technology.

Responsibilities:

General:

    • Map the market: which companies/geographies/positions are relevant for which value propositions? At a high level (name of companies, geographies, positions) and at a low one: precise of people to create a relationship with;
    • Understand the marketing, lead generation and sales process;
    • Demonstrate a comprehensive understanding of the product/solution: be able to understand the clients’ requirements and propose the right solution to achieve high conversion rates;
    • Persuade prospects of the advantages offered by Artomatix: technical, security, scalability, competitivity, cost and time savings advantages, etc.;
    • Qualify potential opportunities by gathering all of the relevant data and working hard to understand both the buying cycle and selling cycle;
    • Build excellent working relationships: have good relations with colleagues, partners and end clients to help the demand generation process;
    • Work with and leverage marketing tools and technologies: be effective in the role with tools such as Growbots, Hubspot, LinkedIn, Facebook, etc.

Outbound marketing:

  • Create an outbound marketing strategy: assess resources that can be devoted to outbound marketing (financial & human) & strategize their allocation to the most promising intersection between channels & verticals;
    • For each outbound lever (e.g. email campaigns, newsletters), find the best technical solution (e.g. Growbots, Mailchimp);Prepare to reach out to prospects directly:
    • For each campaign, find the best messaging;

Reach out to prospects directly: prospect, identify and network with prospects that Artomatix should engage with. To reach this goal…

  • Run automated emailing campaigns to prospects;
  • Cold-call prospects;
  • Hunt down prospects through LinkedIn premium, Twitter, by individual emails, etc.;
  • Map & attend industry conferences; prepare them & follow-up on them;
  • Prepare and send newsletters: regularly send emails to people who subscribed to our newsletter to update them on our company and product.

Inbound marketing:

  • Create an inbound marketing strategy: assess resources that can be devoted to inbound marketing (financial & human) & strategize their allocation to the most promising intersection between channels & verticals;
  • Prepare to execute on our inbound marketing strategy:
    • For each inbound lever (e.g. blogging, social media), find the best technical solution (e.g. Medium, Twitter)
    • Execute on our inbound marketing strategy:
  • Blog
  • Social media
  • Press releases

Skills:

  • At ease selling high-value customer solutions as well as technical features
  • Strong communication and presentation skills combined with a strong confident customer facing manner;
  • Excellent interpersonal skills, ability to nurture strong work relationships with internal and external stakeholders;
  • Excellent phone skills and outbound technique;
  • Excellent written skills: ability to prepare emails, PowerPoint presentations and other relevant customer-facing materials;
  • Excellent time management and ability to focus on what is important and likely to deliver results;
  • Ability to multi-task and work effectively with cross-functional teams;
  • European languages are an advantage.

Qualifications:

  • The candidate will be a high calibre individual who wishes to continue their career in Marketing/Business Development or who may have other relevant experience and wishes to start a career in sales;
  • The candidate will have experience in customer-facing sales roles and preferably will have telephone based experience;
  • The candidate will ideally have a degree level education;
  • Passionate about our mission and about how tech can help us build tomorrow;
  • Experience in a startup or an industry related to 3D is a plus – videogames, animation, VFX, VR/AR, industrial design, etc.
  • Additional relevant training or qualifications are desirable.

Location & travel:

The position is based in our Dublin office and may require occasional travel both in Ireland and internationally.

To apply:

Send a short and impactful email summarising your profile, your motivations, and what you think you can bring to Artomatix to jobs@artomatix.com with your CV enclosed.

Sales Representative // Artomatix

Sales Representative position @Artomatix:

Company:

At Artomatix, we believe that creating fascinating, immersive 3D worlds is a form of art that should be made available to everyone easily. To reach this goal, we constantly look for ways to leverage Machine Learning and Neural Networks, to aid humans in bridging the gap between their lack of time, or skill, and their sophisticated desires.

Artomatix solves the problem that creating 3D content costs too much, and takes too long. It addresses all 3D-related markets: Videogames, Animation, Special effects, VR, AR, Industrial design, etc. It launched its first product focused on texturing at the Game Developers Conference (San Francisco) in March 2016.

Artomatix was recently hosted by NVIDIA on its booth at SIGGRAPH 2017 and leads commercial discussions with many of the top video games studios, game engine companies and 3D software providers, all showing great interest for Artomatix’s groundbreaking technology.

Responsibilities:

    • Create a sales strategy/Strategize our approach to all commercial relationships: how to answer to different prospects requests, how to re-engage with prospects, with which content and according to which timeline: create account plans, action plans, execute on them, etc.;
    • Pull together resources as required from across the organisation to contribute to sales activity;
    • Be up-to-date of all marketing content/messaging tied to Artomatix’s value propositions to relay them to relevant stakeholders;
    • Learn about competitive offerings: know who the competitors are and be able to articulate how the Artomatix solution is superior;
    • Propose the right solutions: demonstrate a comprehensive understanding of the product/solution to understand the clients’ requirements and propose the right solutions, therefore achieving high conversion rates;
    • Qualify potential opportunities by gathering all of the relevant data and working hard to understand both the buying cycle and selling cycle;
    • Deliver tailored solutions: achieve maximum success by working with the Product Team to deliver tailored demonstrations, pilot programs, etc.;
    • Handle relationships with…
        • Prospects: Maximise conversion, gather answers to market research questions, referrals, quotes and build long-term relationships with prospects;

       

        • Customers: Keep a commercial relationship for as long as possible, upsell, gather answers to market research questions, referrals and quotes;

       

        • Partners: Make so that Artomatix has partners that will help to build bricks of our value propositions;

       

    • Work with and leverage marketing tools and technologies: be effective in the role with tools such as Growbots, Hubspot, LinkedIn, etc.;
    • Relay all prospects/customers/partners feedback internally (e.g. create & share meeting minutes), sync up with the product team to validate messaging;
    • Report to the line manager and provide regular reports on sales activity.

 

Skills:

    • At ease selling high-value customer solutions as well as technical features;
    • Strong communication and presentation skills combined with a strong confident customer facing manner;
    • Excellent interpersonal skills, ability to nurture strong work relationships with internal and external stakeholders;
    • Excellent phone skills and outbound technique;
    • Excellent written skills: ability to prepare emails, PowerPoint presentations and other relevant customer-facing materials;
    • Excellent time management and ability to focus on what is important and likely to deliver results;
    • Ability to multi-task and work effectively with cross-functional teams;
    • European languages are an advantage.

Background & qualifications:

    • The candidate will be a high calibre individual who wishes to continue their career in Sales/Business Development or who may have other relevant experience and wishes to start a career in sales;
    • The candidate will have experience in customer-facing sales roles and preferably will have telephone based experience;
    • The candidate will ideally have a degree level education;
    • Passionate about our mission and about how tech can help us build tomorrow;
    • Experience in a startup or an industry related to 3D is a plus – videogames, animation, VFX, VR/AR, industrial design, etc.
    • Additional relevant training or qualifications are desirable.

Location & Travel:

This position is based on our Dublin office and may require occasional travel both in Ireland and internationally.

To apply:

Send a short & impactful email summarising your profile, your motivations and what you think you can bring to Artomatix to jobs@artomatix.com with your CV enclosed.

Business Developer // Artomatix

Business Developer

Full time · Starting as soon as possible · Dublin

Company

At Artomatix, we believe that creating fascinating, immersive 3D worlds is a form of art that should be made available to everyone easily. To reach this goal, we constantly look for ways to leverage Machine learning and Neural networks, helping humans bridge the gap between their lack of time or skill and their sophisticated desires.

Artomatix solves the problem that creating 3D content costs too much and takes too long. It addresses all 3D-related markets: Videogames, Animation, Special effects, VR, AR, Industrial design, etc. It launched its first product focused on texturing at the Game Developers Conference (San Francisco) in March 2016. It leads commercial discussions with many of the top videogames studios, game engines and 3D software providers.

Artomatix recently closed a €2.1m seed round to finance its development over the next 2 years. It reached the finals of TechCrunch Disrupt and Hello Tomorrow (2015), and won NVIDIA’s $100k Early Stage Challenge (2015). Now is the time to join one of Europe’s most exciting startups, referenced in The Guardian, Le Monde & VentureBeat!

Profile

Responsibilities

  • Drive the company’s sales effort: define compelling business development opportunities (partnerships, licensing, distribution, etc.) in 3D-related industries, create contact with prospects & lead negotiations to completion. Define business processes to acquire users and create leads and prioritise them based on potential, track & optimise the company’s conversion rates along each step of the acquisition way;
  • Drive the company’s marketing effort: define & execute on the company’s outbound & inbound marketing strategy, map relevant content to be created, prioritise content creation, participate in industry-defining conferences, etc;
  • Work closely with the COO to maintain relationships with partners, vendors & suppliers;
  • Collaborate with the product team to convey feedbacks from prospects on product / features ideas, edits to existing product lines;
  • Contribute to the efficient administration of the company.

Requirements

  • Master’s in Business Administration or a closely related field;
  • 1-3 years of relevant professional experience;
  • Excellent organizational and analytical skills;
  • Excellent communication and interpersonal skills, with the ability to nurture great relationships with internal and external stakeholders;
  • Self-starter with a structured and analytical mind;
  • Passionate about our mission and about how tech can help us build tomorrow;
  • Experience in a startup or an industry related to 3D is a plus – videogames, animation, VFX, VR/AR, industrial design, etc.

To apply

Send a short & impactful email summarising your profile, your motivations and what you think you can bring to Artomatix to jobs@artomatix.com with your CV enclosed.